Shipping Policy

Every timepiece ships fully insured, in tamper-evident packaging, with signature confirmation required on delivery. This policy sets out our handling time, order cutoff, shipping methods, delivery estimates, and costs — exactly as they appear at checkout.

Countries	United States
Handling time	1–3 business days
Order cutoff	2:00 PM ET, Monday to Friday
Standard Insured	1–3 business days in transit — Free
Express Insured	1–2 business days in transit — $50.00
Total delivery estimate	Standard: 2–6 business days; Express: 2–5 business days
Signature	Adult signature required on all orders
Insurance	Included at full value on every shipment
Taxes & duties	Sales tax collected at checkout where required; international import duties and taxes are the recipient’s responsibility

Handling Time (Order Processing)

All orders are hand-inspected and processed within 1–3 business days before dispatch. Handling time is the period between your order being placed and the parcel being handed to the carrier. It does not include time in transit. Business days are Monday through Friday, excluding US federal holidays; we are closed Saturdays and Sundays.

Order Cutoff Time

Our daily order cutoff is 2:00 PM ET (Eastern Time). Orders placed before 2:00 PM ET on a business day begin handling that same business day. Orders placed after 2:00 PM ET, or on a weekend or US federal holiday, begin handling on the next business day.

Shipping Methods, Transit Times & Costs

Standard Insured — 1–3 business days in transit, FREE on every US order. Express Insured — 1–2 business days in transit, $50.00 flat rate. Both options are fully insured with an adult signature required. Transit time is counted in business days from the date of dispatch and is separate from the 1–3 business day handling time above. The delivery estimate shown at checkout combines both.

Total Delivery Estimate

Standard Insured: 1–3 business days handling plus 1–3 business days transit, for a total of 2–6 business days after payment is verified. Express Insured: 1–3 business days handling plus 1–2 business days transit, for a total of 2–5 business days after payment is verified. Estimated delivery dates are displayed at checkout before you confirm; payment verification, weekends, holidays and carrier delays may affect the delivery window.

Shipping Destinations

We currently ship to the United States, including all 50 states and the District of Columbia. We do not ship to PO Boxes, APO/FPO addresses, or freight-forwarding services, because every shipment requires an in-person adult signature at a verifiable street address. International shipping is available by arrangement — contact our concierge before ordering so we can quote carrier, duties, and transit time for your destination.

Carriers & Tracking

We ship via FedEx or UPS, with the service selected according to your shipping option, destination and availability. A tracking number is emailed to you as soon as your parcel is dispatched, along with the carrier name and the estimated delivery date.

Signature Confirmation

An adult signature is required on delivery for every order, regardless of value. Parcels are never left unattended at a doorstep. Please ensure someone is available to sign, or arrange a hold-at-location with the carrier using your tracking link. For orders above $25,000 we may schedule a dedicated secure courier with verified photo-ID handover.

Insurance Coverage

Every shipment is insured for its full declared value from the moment it leaves our facility until it is signed for at your address. Insurance is included at no cost on both Standard and Express service. Coverage ends once the carrier records a valid signature at the delivery address you provided.

Packaging & Documentation

Each watch ships in premium tamper-evident packaging inside a discreet, unbranded outer carton. Original manufacturer boxes, papers, certificates, and warranty documentation are included where available, along with the Lume Wrist Watches authentication certificate.

Taxes & Duties

Sales tax is calculated and collected at checkout where required. International import duties and taxes are the responsibility of the recipient.

Shipping Address Accuracy

Please verify your shipping address carefully at checkout. Once a parcel is dispatched we cannot redirect it to a different address, as this would void insurance coverage. If you identify an error, contact us immediately at sales@lumewrist.com or (332) 285-2190 — we will do everything possible to correct it before dispatch.

Delays Outside Our Control

Severe weather, carrier network disruption, and customs inspection can occasionally extend transit beyond the estimate. Where a delay is foreseeable we notify you by email with a revised delivery date. Handling and transit estimates on this page are business-day estimates, not guarantees.

Lost, Delayed or Damaged Shipments

If a shipment is delayed materially beyond its estimated window, contact us and we will open a carrier trace on your behalf. If a parcel is confirmed lost in transit, we issue a full replacement or a full refund once the carrier loss investigation concludes — typically within 10 business days. If your parcel arrives with damaged or tampered packaging, refuse delivery where possible and contact us within 48 hours.

Order Tracking & Support

For any shipping question, contact us at sales@lumewrist.com or (332) 285-2190, Monday to Friday, 9:00 AM to 7:00 PM ET. We are closed Saturdays and Sundays. Email enquiries receive a response within 24 hours.